Koulutusohjelman aikana valitsemanne osallistuja osallistuu noin 20 päivän asiantuntijakoulutukseen. Koulutuksen kautta osallistuja kehittää projektinhallinnan ja IT-palvelunhallinnan osaamistaan ja saa mahdollisuuden suorittaa Prince2 Foundation tai ITIL4 Foundation sertifikaatin. Koulutus toteutetaan englanniksi.
Alla koulutuksen pääteemat:
Introduction to Service Management & Project Management
- Service & Project Management in collaboration
- Value chain thinking
- Introduction to IT Service Management frameworks
- Introduction to Project Management frameworks
ITIL4 Foundation & certification OR Prince2 Foundation framework & certification
- ITIL4 Foundation: Service value system, 7 guiding principles, Service value chain
- Prince2 Foundation: Principles, Processes, Themes, Business Case, Organization
Project Management skills
- Agile Project Management
- Project Management & communication tools
SIAM overview
- Managing services in multi-vendor environment
- SIAM structures, organisation, tooling & data considerations
Service Management Tools & Processes
- Developing controlling service management processes
- Introduction to different service management process tools (ServiceNow, Efecte etc.)
Contracts in ICT projects
- Closing contracts and contract negotiations
- Managing contractual risks
- Common ICT Contracts
- Essential contractual clauses
Project & IT Manager's soft skills
- Communication & negotiation skills
- Leadership skills
- Modern worklife skills: continuous learning, self-management skills, changing worklife
Opening & closing events
